Talkdesk Conversations

TalkdeskⓇ Conversations Mobile App is a native mobile contact center that puts the power of Talkdesk in an agent’s mobile phone or tablet.Superior call handling on the go:Empower agents to professionally handle customer conversations on any device. Conversations Mobile App has all the functionality agents expect, including call controls, status settings, dispositions.Customer service beyond the contact center:Give every frontline employee the power to deliver exceptional customer experiences by extending Talkdesk beyond the call center to field technicians, outside sales, or location-based workers.Connect to critical information:Integrate with your favorite CRM or Helpdesk systems, providing agents with quick access to customer context, and time-saving automations.Stay in the know:Stay on top of key performance metrics with reporting options that are designed to help you better manage remote teams and optimize your customer experience.FEATURES:- Inbound and outbound calls- Sending, receiving and managing SMS- Status synced with Talkdesk ACD- Dispositions and notes- Warm and blind transfers- Conference and agent-to-agent calls- Managing call recordings- Voicemails- Integration with Talkdesk Analytics & Insights- Integration with Salesforce and Zendesk- Dark mode and Light mode- Version for tabletsNOTE:To learn more about Talkdesk CX Cloud Contact Center Software, go to www.talkdesk.comReach out to [email protected] so we can enable a free 30-day trial!